# How do I contact support?

https://www.seturack.com/en/knowledgebase/article/how-to-contact-support

## Support ticket from the panel

This is the best route for anything to do with your server, because your ticket is linked to your account and server.

1. In the panel, open the **Support** page.
2. Click **New Ticket**.
3. Choose a department, write a short subject and describe the problem.
4. Send it. Replies appear on the same page.

You can also open a ticket for a specific server from that server's page.

## Email

You can write to us at **info@seturack.com**. Send it from the email address on your account so we can find you.

## Phone

You can call us on **+90 545 429 42 90**.

Our address and company details are on the [About Us page](https://www.seturack.com/en/about-us).

## What to put in your ticket

These details make the problem easier for us to understand:

- Your server's name or IP address
- What you were trying to do and what happened
- The error message you saw, plus a screenshot if you have one
- When the problem started

## If you can't get into your account

You can't open a ticket without getting into the panel. First try the **Forgot Password?** link on the login screen. If that doesn't help, reach us by email or phone.

## If a one-click app failed to install

If the server's page says the app could not be installed, open a support ticket and we will finish it.

## For your security

Don't write passwords, card numbers or ID numbers in your messages.